Refund Policy

Because development work involves time, planning, and resource allocation that begins immediately upon project confirmation, refunds for services follow the stage of work completed at the time of cancellation. Before work begins (pre-kickoff): If you cancel before your project kickoff and no work has commenced, you are entitled to a full refund of any deposit paid. Cancellation must be submitted in writing. After kickoff but before 25% completion: A refund of 50% of the deposit may be issued, reflecting the planning, discovery, and onboarding work already completed. This is assessed on a case-by-case basis. After 25% completion: No refund is available once the project is 25% or more complete. You will receive all work completed to the point of cancellation. Any remaining balance for completed work is still due. Completed deliverables: No refund will be issued for any deliverable that has been approved, signed off, or deployed to a live Shopify store.

We offer a 7-day return window for Shopify theme and template purchases, subject to the following conditions: Eligible for refund: - Request submitted within 7 days of purchase - The template has not been downloaded, installed, or used on any Shopify store - A specific technical defect is reported that prevents use as described Not eligible for refund: - Template has been downloaded or installed - More than 7 days have passed since purchase - The issue is due to incompatibility with third-party apps not listed in the template requirements - Change of mind or accidental purchase (please review carefully before purchasing) To request a refund, email us at refunds@xydon.in with your order number and reason.

For monthly retainer agreements (maintenance, CRO, optimisation): - You may cancel a retainer with 30 days' written notice - Fees paid for the current billing period are non-refundable - Work completed or scheduled within the notice period will be delivered No partial-month refunds are available for retainer cancellations.

If you believe an error has been made in billing, contact us within 30 days of the invoice date at billing@xydon.in. We will review the dispute and respond within 5 business days. Initiating a chargeback or payment dispute without first contacting us is a breach of these terms. We will provide all relevant documentation to our payment processor to contest chargebacks initiated without prior communication.

Email refunds@xydon.in with: - Your name and company - Order or invoice number - Date of purchase - Reason for the refund request Approved refunds are processed within 7 business days to the original payment method. Processing time on your bank or card statement may vary.

The following are non-refundable in all circumstances: - Rush or priority surcharges - Third-party costs incurred on your behalf (Shopify app subscriptions, domain registrations, stock photography) - Any work that has been approved and signed off in writing - Services that have been fully delivered