Monthly Shopify Maintenance & Support.
Keep your Shopify store updated, stable, fast and campaign-ready with ongoing technical support from the Xydon-Ecom team.
Everything Your Store Needs to Stay Fast
Everything your store needs to stay fast, functional, and converting.
Bug Fixes & Troubleshooting
All bugs triaged and fixed within 24 hours. Checkout, cart, product, and layout issues covered.
- Bugs triaged within hours and fixed inside a 24-hour window
- Essential covers up to 3 fixes/month — Growth and Premium are unlimited
- Checkout, cart, product page, and layout issues all included
- Every fix logged and explained in your monthly health report
Speed Monitoring & Fixes
Monthly Lighthouse audit with targeted fixes to keep Core Web Vitals in the green.
- Lighthouse audit run every month against Core Web Vitals
- Slow-loading images, scripts, and apps identified and optimized
- Premium adds proactive, ongoing speed monitoring beyond the monthly audit
- Before-and-after scores tracked in your monthly report
App Update Management
Shopify app updates tested in staging before applying to live store. No surprise breakages.
- Every app update tested on a staging copy of your store first
- Theme and app conflicts caught before they reach your live store
- Update history documented alongside your monthly report
- Rollback plan ready if an update ever causes issues
Content & Product Updates
Banner changes, product edits, pricing updates, and copy changes handled as part of your plan.
- Homepage banners and promo graphics swapped on request
- Growth includes up to 8 content changes per month
- Product details, pricing, and variants updated directly in Shopify
- Copy edits turned around without waiting on a developer
Checkout Monitoring
Weekly checkout flow verification so payment and shipping errors are caught before customers hit them.
- Full checkout flow tested weekly across payment methods
- Shipping rates and delivery options verified on every check
- Growth and Premium add real-time checkout alerts
- Issues fixed before they cost you a sale, not after
Monthly Health Report
Speed score, uptime, top issues fixed, and conversion health — delivered every month.
- Core Web Vitals and Lighthouse score tracked month over month
- Uptime and store health summarized in plain language
- Full list of issues fixed and content changes made that month
- Premium pairs the report with a monthly strategy call
Compare the 3 monthly care plans
See exactly what's included at each tier before you subscribe.
| Deliverable | Essential | Growth | Scale |
|---|---|---|---|
| Monthly Price | ₹12,999 | ₹24,999 | ₹44,999 |
| Included hours | 6 hrs | 12 hrs | 24 hrs |
| Product updates | 20 | 50 | As time permits |
| Bug fixes | ✓ | Priority | Priority |
| Theme updates | Basic | ✓ | Advanced |
| App troubleshooting | Basic | ✓ | Advanced |
| Landing-page updates | — | ✓ | ✓ |
| Product/collection optimization | Basic | ✓ | Advanced |
| Analytics checks | — | ✓ | ✓ |
| Technical SEO | Basic | ✓ | Advanced |
| Core Web Vitals | Check | Review | Improvements |
| CRO review | — | Basic | Monthly |
| Monthly report | Basic | ✓ | Advanced |
| Response | 2 business days | Next business day | Priority |
Monthly Shopify Maintenance & Support
Keep your Shopify store updated, stable, fast and campaign-ready with ongoing technical support from the Xydon-Ecom team.
Essential Care
Best for small stores needing basic technical support
Best for: Small Shopify stores needing regular technical support and basic updates.
- Monthly Deliverables:
- Up to 6 development/support hours
- Theme health check
- App/integration check
- Small bug fixes
- Minor theme changes
- Banner/content updates
- Navigation updates
Growth Care
Best for growing D2C brands running regular campaigns
Best for: Growing D2C brands running regular campaigns, product launches and store improvements.
- Everything in Essential, plus:
- Monthly Deliverables:
- Up to 12 development/support hours
- Priority bug fixes
- Theme and app update management
- Up to 50 product updates/uploads
- Promotional-section updates
- Campaign landing-page modifications
Scale Care
Best for established brands where Shopify is a major channel
Best for: Established D2C brands where Shopify is a major sales channel and regular development is required.
- Everything in Growth, plus:
- Monthly Deliverables:
- Up to 24 development/support hours
- Priority development queue
- Continuous storefront improvements
- Advanced theme fixes
- Custom-section modifications
- Product/collection UX improvements
*Prices are tentative and may vary based on your store's requirements.
Every monthly deliverable, side by side
The complete checklist behind each plan — not just the highlights.
| Deliverable | Essential | Growth | Scale |
|---|---|---|---|
| Monthly Deliverables | |||
| Theme health check | |||
| App/integration check | |||
| Small bug fixes | |||
| Minor theme changes | |||
| Banner/content updates | |||
| Navigation updates | |||
| Collection updates | |||
| Mobile usability check | |||
| Basic speed check | |||
| Broken-link review | |||
| Payment/checkout health check | |||
| Monthly store backup/duplicate-theme workflow before major changes | |||
| Monthly work summary | |||
| Up to 6 development/support hours | — | — | |
| Up to 20 product updates/uploads | — | — | |
Scope, rules & what's not included
What's covered every month, what's out of scope, and how the contract works.
Typical Tasks Covered
- Product updates.
- Banner changes.
- Offer updates.
- Theme tweaks.
- Bug fixing.
- App troubleshooting.
- Collection changes.
- Homepage updates.
- Landing-page edits.
- Mobile fixes.
- Speed improvements.
- Tracking fixes.
- Payment/shipping changes.
- Technical SEO fixes.
Not Included
- Complete store redesign.
- Complete custom-theme development.
- New custom applications.
- Full branding projects.
- Product photography.
- Bulk copywriting.
- Monthly SEO content campaign.
- Paid advertising management.
- Large ERP/CRM integrations.
- Major migration projects.
- Paid app/tool subscriptions.
- These should be separately quoted, not billed against your monthly hours.
Scope Rules & Contract Terms
- Work is limited to the monthly included development hours.
- Additional hours require approval.
- Recommended additional development rate: ₹1,500–₹2,500 per hour.
- Major features are estimated separately before development.
- Unused hours do not automatically roll over.
- Client must maintain active Shopify and required app subscriptions.
- Emergency/24×7 support is not included unless separately contracted.
- Minimum recommended commitment: 3 months.
- Monthly payment is collected in advance at the beginning of each billing cycle.
Frequently asked questions
Keep Your Store Running.
Tell us about your store. We'll recommend the right monthly plan and start with a free audit.
